Frequently Asked Questions

Yiwu Xiaoqin E-commerce Co., Ltd. is a B2B supplier that works directly with source factories in Zhejiang, China. We combine factory-direct pricing with professional export service, quality control, and customer support. Our clients benefit from factory-level pricing without the communication and logistics challenges of dealing directly with multiple factories.

For standard products with simple logo customization, MOQ can be as low as 100-200 units. For fully custom designs, new tooling, or special materials, MOQ typically ranges from 500-1000 units depending on the product complexity. We are flexible and can discuss your specific needs.

Sample lead time is usually 7-14 days for standard products, and 14-21 days for custom designs. Bulk production lead time is typically 25-35 days after sample confirmation, depending on order quantity and customization requirements. Peak seasons (April-June and September-November) may require slightly longer lead times.

Yes, we encourage sample orders. We can provide existing samples for your evaluation. For custom samples, we charge a sample fee which is usually refundable against your first bulk order. Samples are shipped by DHL, FedEx, UPS, or SF Express and typically arrive within 5-10 days.

Yes, we provide full OEM/ODM services including custom colors, sizes, materials, logos, packaging, and product design. We can also develop new products based on your drawings or samples. NDA agreements are available to protect your designs.

Our quality control process includes incoming material inspection, in-process inspections, and final random sampling according to AQL 2.5 standards. We also conduct functional tests such as inflation pressure tests, leak tests, and weight checks before packaging.

For new clients, we typically require a 30% deposit before production and 70% balance before shipment. For long-term partners, we can discuss more flexible payment terms such as net 30. We accept T/T (wire transfer), L/C, and PayPal for sample orders.

We can ship by sea, air, or express courier (DHL, FedEx, UPS). We can arrange shipping to your nearest port or deliver directly to your warehouse or Amazon FBA center. We also provide all necessary export documents including commercial invoice, packing list, and certificate of origin.

Yes, we are experienced with Amazon FBA requirements. We can provide neutral packaging, FBA labels, barcode labels, and carton labeling. We can also help optimize packaging dimensions to reduce Amazon fulfillment fees.

Yes, beyond our own product lines, we leverage Zhejiang’s outdoor manufacturing supply chain to help you source tents, sleeping bags, camping furniture, backpacks, and other outdoor gear. We can handle supplier verification, negotiation, quality control, and consolidation.

Our products and manufacturing processes comply with international standards including REACH (EU), RoHS, and CPSIA (US). Our partner factories hold ISO 9001, BSCI, and Sedex certifications. Specific test reports can be provided upon request.

Simply fill out the inquiry form on our contact page or send us a message via WhatsApp. Tell us what products you are interested in, your estimated quantity, target price, and any customization requirements. Our team will respond within 12 hours.